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Shipping & returns

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We do our best to deliver the order to you as soon as possible. We try to ship orders within 24 hours.
As soon as the order leaves our warehouse, you will receive a Track & Trace by e-mail.
Unless the package goes through the letterbox, this is often the case with rain hats and children's ponchos.

After sending the Track & Trace, the shipping time lies with PostNL or DHL. In general, the order is delivered the next day.

If, for whatever reason, we do not meet this delivery time, we will of course inform you as soon as possible.

The prices quoted do not include shipping costs.

Shipping within the Netherlands:
The shipping costs are:

€4,95 for orders under €100 in the Netherlands 
Free for orders over € 100,-.

Delivery takes place via the postman or parcel deliverer of Post NL or DHL.
In general, the delivery will take place the next working day between 9:00 AM and 6:00 PM. Unfortunately, we cannot guarantee the time of delivery.

Delivery outside the Netherlands/International Delivery

In addition to delivery within the Netherlands, we can also deliver within Belgium and Germany. Orders to Belgium and Germany will be delivered within 4 to 5 working days.

The shipping costs for abroad are €7,95.
Belgium and Germany: free for orders over €100

NB:
A request can always be made for an order outside Belgium and Germany. We will then request the current shipping rates for you. The costs for exchange and return are then for your own account.

Laundry detergent

You will receive our detergent for free with an order of €79.
If you exchange a product or return a product, make sure that if the order value falls below €79, you also return the detergent.
If you decide to keep the detergent, then of course no problem, we will then deduct the amount of € 12.95 from the amount to be returned.

Exchange, you live in the Netherlands:


Was the size not right, do you still want a different color or a different product?
That's possible, you can exchange it for free once, provided your purchase amount was €100 and the product you want to exchange it for is also this.
If you opt for a cheaper product, that is of course also fine, but then the return costs to us are for your own account. We will then send the chosen product free of charge.

  • STEP 1
    Report by email to: [email protected] that you want to exchange your order.
    Please state your name, order number and the item(s) you want to exchange and for what
  • STEP 2
    If you exchange the product for the same or another product (above €100), you will receive an email from us with a return label to return to us free of charge.
  • If you exchange the product for another product (under €100), these costs are for your own account. 
  • STEP 3
    Pack the undamaged and unworn items in the original packaging. You can keep the detergent at home.

Return address
LoveforRain
Store value 481
1824 HX Alkmaar

LoveforRain cannot be held responsible for shipments that do not arrive at LoveforRain. So consider whether you want to send your shipment registered and insured. Also make sure you post the shipment sufficiently, otherwise we cannot accept it.

As soon as we have received and checked your product, we will send you the new product.

Exchange, you live in Belgium or Germany:


Was the size not right, do you still want a different color or a different product?
That's possible, you can exchange with us once for an additional payment of € 7.95, provided your purchase amount was € 100 and the product you want to exchange it for is also this.
If you opt for a cheaper product, that is of course also fine, but then the return costs to us (€ 16.40) are for your own account. We will then send the chosen product free of charge.

  • STEP 1
    Report by email to: [email protected] that you want to exchange your order.
    Please state your name, order number and the item(s) you want to exchange and for what
  • STEP 2
    If you exchange the product for the same or another product (above €100), you will receive an email from us this contains a return label to return and an invoice for the €7,95
  • If you exchange the product for another product (under €100), these costs are for your own account. 
  • STEP 3
    Pack the undamaged and unworn items in the original packaging. You can keep the detergent at home.

Return address
LoveforRain
Store value 481
1824 HX Alkmaar

LoveforRain cannot be held responsible for shipments that do not arrive at LoveforRain. So consider whether you want to send your shipment registered and insured. Also make sure you post the shipment sufficiently, otherwise we cannot accept it.

As soon as we have received and checked your product, we will send you the new product.


Return

Are you not satisfied and do you want to return the item? That is of course possible

  • STEP 1
    Register your return by email: [email protected]
    Please state your name, order number and the item(s) you wish to return.
    You don't have to wait for an answer.
  • STEP 2
    Pack the undamaged and unworn items in the original packaging.
  • STEP 3
    On your packing slip, tick the items you are returning and state the reason for the return.
    NOTE: You do not need a return form, your packing slip is sufficient.
  • STEP 4
  • If you send everything back: Then the return costs are for your own account, do not forget to return the detergent.
  • If you return a part, and is the product you keep above €100,- you will receive a return label from us (if you come from Belgium and Germany, you pay €7.95 in the return costs).
  • PLEASE NOTE: DO NOT SEND YOUR RETURN TO A DHL/POST NL COLLECTION POINT! WE ARE NOT POSSIBLE TO PICK UP YOUR PACKAGE THERE!
  • STEP 5
    Save the track & trace code of your return shipment so that you can check whether your return shipment has been delivered to us in good order. (We do not send confirmation of receipt).
  • STEP 6
    Purchase amounts are credited within the legal 14 days.
    Please note: If the product has been used more than is necessary to try it, we will pass on any depreciation to you.


Return address
LoveforRain
Store value 481
1824 HX Alkmaar

LoveforRain cannot be held responsible for shipments that do not arrive at LoveforRain. So consider whether you want to send your shipment registered and insured. Also make sure you post the shipment sufficiently, otherwise we cannot accept it.

As soon as we have received and checked your product, we will send you the new product

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